Terms of service

What Shipstack is

Shipstack is not a postage reseller. You bring your own carrier accounts and contract directly with each carrier; Shipstack quotes and books against the rates you've negotiated with them, and does not mark them up. That means your carrier's own terms continue to govern the carriage itself — what may be shipped, what's insured, and what happens when a parcel is lost or damaged.

Shipstack Manager is the account dashboard where you connect couriers, issue API keys, manage your team and billing, and review shipment history. The Shipstack API is what your systems call to get quotes, buy labels and track shipments.

Your account

• You must be at least 18 and able to form a binding contract to create an account.
• The information you give us at sign-up must be accurate, and kept that way.
• You're responsible for everything that happens under your API keys and account, including anyone you invite to your team.
• Two-factor authentication is mandatory on every account.
• Account roles — owner, admin, member — control what each team member can do; the owner is responsible for how those roles are assigned.

Using the API

You agree not to:

• Ship anything prohibited or restricted by law, or by the terms of the carrier you're booking with.
• Ship to a person, place or entity subject to UK, EU or US trade sanctions, or otherwise use Shipstack in breach of applicable export control or sanctions law.
• Attempt to circumvent rate limits, authentication, or per-account tenant isolation.
• Reverse engineer, resell, or sublicense access to the API without a separate agreement with us.
• Use the service in a way that disrupts it for other customers.

We may suspend an API key or account where we reasonably believe it's being used in breach of these terms, without prejudice to any other right we have.

Fees and billing

Paid plans are billed through Stripe, either as a flat fee for a monthly quota with metered overage beyond it, or as pure metered usage, depending on the plan — see pricing for the current figures, which supersede anything stated elsewhere. We are not currently VAT registered, so no VAT is added to our prices; if that changes, this page will say so. If a subscription payment fails or lapses, we may suspend API access until it's resolved; this is what the API itself authenticates against.

Suspension and termination

You may stop using Shipstack and close your account at any time from Shipstack Manager. We may suspend or terminate an account for breach of these terms, non-payment, or where we reasonably believe continuing to provide the service would expose us or others to risk. On termination, your API keys stop working; your data is retained and deleted in line with our Privacy Policy.

Availability

We aim to keep the API and Manager available and will use commercially reasonable efforts to do so, including for planned maintenance, but we don't guarantee uninterrupted availability. Because Shipstack calls out to third-party carriers to produce quotes and labels, availability and correctness of any individual carrier's response also depends on that carrier. We may change, add to, or discontinue any part of the service, including a specific carrier integration, at our discretion; where reasonably possible we'll give notice of a change that materially reduces the service.

We're not liable for delay or failure to perform caused by circumstances beyond our reasonable control, including internet, hosting or power outages, a carrier's own failure or downtime, industrial action, or extreme weather.

Intellectual property

We own the Shipstack platform, including the API, Manager, and our documentation and branding. You own the data you put into it — your shipment, customer and account data — and grant us only the licence needed to process it in order to provide the service.

Disclaimer

The service is provided "as is" and "as available". To the fullest extent the law allows, we exclude all warranties, conditions and representations not expressly stated in these terms, including any implied warranty of satisfactory quality, fitness for a particular purpose, or that the service will be error-free or uninterrupted. Nothing here excludes a warranty that the law does not permit us to exclude.

Limitation of liability

Nothing in these terms limits liability that can't be limited by law, including for death or personal injury caused by negligence, or fraud. Subject to that, our total liability to you arising out of or in connection with these terms, whether in contract, tort (including negligence) or otherwise, is limited to the greater of £100 or the fees you paid us in the 12 months before the claim arose. We're not liable for indirect or consequential loss, or for loss of profits, revenue, business, goodwill, or data, even if we knew that loss was possible.

We're not liable for a carrier's own acts or omissions — a lost, delayed or damaged parcel is a matter between you and the carrier under their own terms and any insurance you've taken with them.

Indemnity

You agree to indemnify us against claims, losses and costs arising from your breach of these terms, your misuse of the API, or your shipping something prohibited or that breaches a carrier's own terms.

General

• Entire agreement. These terms, together with our Privacy Policy and the current pricing, are the whole agreement between us for use of Shipstack, and replace anything discussed beforehand.
• No partnership. Nothing here creates a partnership, joint venture, or agency between us; neither of us can act or bind the other.
• Assignment. We may transfer our rights and obligations under these terms, including to a successor if we incorporate or sell the business; we'll tell you if we do. You may not assign your account or these terms without our written consent.
• Severability. If any part of these terms turns out to be unenforceable, the rest continues to apply.
• No waiver. Not enforcing a right under these terms on one occasion doesn't stop us enforcing it later.
• Notices. We'll give you notice by email to the address on your account, or in Shipstack Manager. Give us notice at the address below.

Changes to these terms

We may update these terms from time to time; we'll update the date at the top when we do, and tell you about material changes through Shipstack Manager. Continuing to use the service after a change takes effect means you accept it.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

Contact us

Questions about these terms? Write to [email protected] or use our contact form.